Unhappy disgusted in the way ive been treated

I am currently in possession of my late dads vehicle, I am looking for a settlement but the department WONT give me a settlement until I issue them with authorisation documents I am the sole beneficiary on my dads estate and am trying to get this account settled to the best of my ability now Ive got someone close to me who has offered to help me settle the said vehicle but needs a settlement amount. Is there anyone who can help me please as the consultant i normally deal with wont even talk to me. Can someone please help me My contact details *** (Rosa Redelinhuys) Also once ive given the necessary papers how long do i have to settl?