FN
Francois N
1 reviews | Active since Aug 2020
06 Oct 2020, 10:14
Unhappy customer
I have been trying to reverse my incorrect debit order that went off on my account. I called the customer care number and been transferred around. After 20min wait my call get dropped.
Helpful (0)
Replies (2)0
Replies (2)
WesBank's replyOfficial
06 Oct 2020, 12:42Dear Francois,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply06 Oct 2020, 12:42
Official
Dear Francois,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
FN
Francois N's updateReviewer Update
07 Oct 2020, 12:35So i received a private reply
“Dear Francois ,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is #########.
Regards,
Patience Ramanugu”
Its now 24 hours later and still no one from wesbank contacted me.
I tried to call again without any answer.
“Dear Francois ,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is #########.
Regards,
Patience Ramanugu”
Its now 24 hours later and still no one from wesbank contacted me.
I tried to call again without any answer.
FN
Francois N's update07 Oct 2020, 12:35
Reviewer Update
So i received a private reply
“Dear Francois ,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is #########.
Regards,
Patience Ramanugu”
Its now 24 hours later and still no one from wesbank contacted me.
I tried to call again without any answer.
“Dear Francois ,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is #########.
Regards,
Patience Ramanugu”
Its now 24 hours later and still no one from wesbank contacted me.
I tried to call again without any answer.