1 reviews | Active since Aug 2021
Unhappy
We bought a vehicle from a dealership and within a few weeks we had a issue with vehicle. We asked bank to intervene we wanted another vehicle or cancel sale. Wesbank contact dealership to fix vehicle but the dealership did not comply to request of repair they try to take a cheaper route. We got vehicle back stating to dealership that if gearbox which was not repaired they replaced a gearbox mounting. We asked for a report stating to the fact it not gearbox about 2 weeks after gearbox started up again went back to dealership owbe refusing to take responsibility vehicle to dealership to check it gearbox we asked wesbank to intvine again but dealership only willing to pay half of repairs of R40 000 we bought vehicle with faulty gearbox we complained within time of cancelation I feel wesbank failed us as clients
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
