sT
sibongile T

1 reviews | Active since Nov 2018

07 Nov 2018, 11:48

unfairly listed

My name is Thabiso Tsoke ********** 812084, i had a vehicle finance with Wesbank from 2011 in October. The vehicle finance was for a Polo Vivo where I was paying R4700 with the valued added services due to the type of an industry i am working for. Sales you can never guarantee your job. I also had an instalment protector but it lalso failed to cover me when i lost my job in 2015 when it was almost the last term for my vehicle payment. The car was repossed and sold in an auction. Was bothers me so much it is when i got a job offer and been offered a car allowance went to apply for vehicle to my surprise i am listed by Wesbank. I was not aware of the listing. When i called them they refused to talk toe they refered me to attorneys that bought the account. To make a long story short when i spoke to those atorneys they sent me a statememt that does not make sense that from the sale there was a short fall (storage fees and the vehicle repairs). As it is i was paying for those additional services why didnt they claim from the insurer. I have been unfairly listed and struggling to get vehicle finance because i am in sales and with the possibility of loosing my recent job. I would like hello peter to assist me an engage with Wesbank on my behalf since they are refusing to talk to me.

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Replies (1)
WesBank
WesBank's reply07 Nov 2018, 13:34
Official
Dear T Tsoke, 

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Your reference number is CRS80261.

Regards,WesBank Service Resolution