Unfair treatment/ not giving feedback

<p>After I have complained on Sunday about driva cover not giving me feedback, I was shocked to hear only yestrerday that the was still missing information on my claim regarding the hospital.</p> <p> </p> <p>All this time when i called the insurance they kept on saying they do not know what is the hold up but all the information they have. I cannot belive that this claim if going for the 4th week with no feedback.</p> <p> </p> <p>Chaene (process manager) apparently she is the one holding up this claim.</p> <p> </p> <p>The unfair treatment and frustration that driva cover put me through forces to keep on complaining as i am not getting no joy from them, I have requested to speak to the manager non of the consultants will transfer me.</p> <p>I hope that today Chaene will be in a good mood to attend my claim and finalize it.</p>