Unfair Car Deal Outcome By Wesbank

January 2025, I got to buy a car at Suzuki Boksburg and was financed by WesBank. 28 April 2025 I was hijacked, kidnapped and ****** and to date the car has not been recovered. Due process kicked in such as Insurance settlement and shortfalls; these happened between May 2025 and now in June 2025. However, since the car is still missing and mow that the Insurance has paid the bank and settled all outstanding monies...I got to get an opportunity to buy another car due to the unforseen circumstances. I have never been subjected to such rigorous interrogation by WesBank Scoring Team etc. The question I'm troubled with as we speak is that WesBank has declined my deal as of 13 June 2025.

1.Both the cars I have are financed by Wesbank

2.The other car was hijacked hence the reason for re application for finance and my financial situation hasn't changed I can still afford the repayment

2.1 I identified a car which was at the same financial range as the hijacked one then was asked to submit the relevant documents which are standard when applying for financial assistance i.e. Bank Statements, Salary Advise and Proof of residence and as it was not my first time busying a car but using the dealer was for the 2nd time

3.To my surprise after submitting 3 months bank statements,3-month Salary advises and proof of residence, Boksburg Finance person was requested after 2 days to find a list of Assets they can use for my scoring and that I must also provide any proof additional income and also indicate how much deposit I am going to put forward

4.These requests threw me off but nevertheless I comp**** even when I was wondering why? submitted these documents, hoping deal will be done 4b days went by still no answer then upon enquiry to the dealer another delay was now with the scoring team I'm told

5.Next was the issue with scoring from Credit Bureau of which it was out of my hands due to Capitec did not update their system as my bank and I wish WesBank team leader could have asked me to request Capitec a confirmation letter as it does from time to time

6.These back-and-forth deliberation frustrated me cause at the end I was told via e-mail that the deal was declined due to Exposure to bank

7. I get approved in January 2025, then in June I get declined please tell me something I do not know cause my financial situation hasn't changed for the worst but better

8.Already my credit score is affected by Wesbank search and now after putting me under these process asking unnecessary documents yet failing to ask Capitec for clarity I get declined why? is there someone who would like to review my deal or??