CC
Carine C
1 reviews | Active since Apr 2015
14 Apr 2015, 06:54
Unfair banking practice & poor service
Morning!<br> <br> I have tried endlessly to resolve a query I have on a hi-jacked car with Wesbank's call centre. The callcentre maize simply says that they are not able to resolve my query or transfer me endlessly.<br> <br> Wesbank: how can your charge penalty, early-settlement interest on a hi-jacked car? Is this fair banking practice?<br> This despite having numerous other accounts with you?<br> <br> I'm not impressed and my next steps is the banking ombudsman.
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WesBank's replyOfficial
15 Apr 2015, 12:31Hello carinech,
Thank you for bringing your dissatisfaction to our attention affording us an opportunity to highlight areas of concern to the relevant departments within the Bank.
We wish to confirm that a special settlement has been forwarded and have contacted you to apologise for the lack of communication which we addressed internally to prevent any re-occurrence.
We trust that our efforts have restored your faith in WesBank
Yours faithfully,
WesBank
Thank you for bringing your dissatisfaction to our attention affording us an opportunity to highlight areas of concern to the relevant departments within the Bank.
We wish to confirm that a special settlement has been forwarded and have contacted you to apologise for the lack of communication which we addressed internally to prevent any re-occurrence.
We trust that our efforts have restored your faith in WesBank
Yours faithfully,
WesBank
WesBank's reply15 Apr 2015, 12:31
Official
Hello carinech,
Thank you for bringing your dissatisfaction to our attention affording us an opportunity to highlight areas of concern to the relevant departments within the Bank.
We wish to confirm that a special settlement has been forwarded and have contacted you to apologise for the lack of communication which we addressed internally to prevent any re-occurrence.
We trust that our efforts have restored your faith in WesBank
Yours faithfully,
WesBank
Thank you for bringing your dissatisfaction to our attention affording us an opportunity to highlight areas of concern to the relevant departments within the Bank.
We wish to confirm that a special settlement has been forwarded and have contacted you to apologise for the lack of communication which we addressed internally to prevent any re-occurrence.
We trust that our efforts have restored your faith in WesBank
Yours faithfully,
WesBank