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Nicholas B
1 reviews | Active since Feb 2012
27 Aug 2019, 08:39
*********/******* service delivery
Do not reply within agreed SLA Do not want me to pay my vehicle off sooner than contract duration as additional online payments do not reduce Contract balance. Does unilaterally add driver cover to policy without customer consent and was never discussed on call It's been 2 weeks since someone has actively tried to resolve this query after 5 emails!
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WesBank's replyOfficial
27 Aug 2019, 10:48Dear Nicholas B,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply27 Aug 2019, 10:48
Official
Dear Nicholas B,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution