*********, *******, Poor Service

I overpaid my settlement and one will think Wesbank would reconcile and refund me. They just closed the account and moved on. 3 months later (2 months since I've altered them) sent documents, made calls, made follow-ups no one has come back to me. If there was a any amount outstanding even 20 rand i don't they would have closed the account because they would still charge the 69 NCA even interest.

This conduct is ********* and *******ion at its best. The communication and service has been disappointing.