1 reviews | Active since Dec 2022
********* and Unprofessional treatment from Vericred Solutions representing Wesbank
I received an offer from Vericred, a representative of Wesbank for settlement of my account as follows on 30 Sep 2022:
Get up to 30% Settlement discount on your WESBANK AUTO ACC @ VERICRED PAYPOINTS ONLY. Current Outstanding Bal:R*****.59 Contact JHB NTOMBI @ ***.REF NR:*** OFFER ENDS 01/11/22 T&C apply CDC NO:283/03.
I contacted Ntombi and she said she would arrange a settlement for me. She never did so. When I made further enquiries, a lady named Kim, saying she has replaced Ntombi in the handling of my account, arrange for me to make a full settlement of my account in the amount of R ******.49. We made arrangement to settle the account on 15 Nov 2022 using Vericred's "over the phone" cheque card billing procedure. And we did so on 15 Nov 2022. after doing so I asked Kim to send me proof that i had settled my account. She said she would do so that day and also promised that I would have my "paid up letter" for the account within 10 working days. This was on 15 Nov 2022. Today is 8 Dec 2022. I have as yet not received my proof of payment from Kim, I have as yet not received paid up letter from Kim.
I have reached out to Jaco Venter at Vericred, by email ***, who I was told was Kim's superior, I emailed him on 30 Nov 2022 and 5 Dec 2022; and I am yet to receive a response from Jaco Venter or any other person from Vericred.
Please assist me in addressing this unacceptable, unprofessional and ********* treatment and service I have received from Vericred, representing Wesbank.
Noted.
Please see the incredibly ********* and irrelevant response from Vericred Collections; including the false statement that i was blacklisted, i have never been blacklisted by Wesbank; and also see my response in turn to them:
***
Response from Vericred Collections:
Hello SANIEL N*****, we refer to your review.
Please take note that your comments of us being '*********' is not only false but also defamatory! Vericred is a very reputable company in existance for 32 years and registered with the Council for Debt Collectors. We as such do not engage in any so called '********* treatments' as you allege on this forum.
Your overdue account was handed over for collection due to non payment and was finalised with a discount settlement offered by our client. The paid up/clearance letter was duly forwarded to you today at 10H27 am to the very same email address that you qouted on this forum, under the circumstances kindly check your inbox.
You were blacklisted by Wesbank due to default in payments and as a result you need to present the letter to them to have your records updated on all credit bureaux.
Thank you.
***
My response in turn to Vericred Collections:
Hi Vericred
Again you prove just how ********* you are. Because after making several to be sent this letter and being promised this letter by Kim and being completely ignored by Jaco Venter. It is only when I made these complaints on hello peter and to the Banking Ombudsman that suddenly within minutes I get a response from Jaco Venter, where he sent me a a zip file which cannot even be opened, ostensibly this is the paid up letter. The email does not even include the most common of all common decencies, an apology when you've done something wrong. If you all at Vericred had just done your job honorably and well in the first place, you would not now have to cover your tracks; and even with that you do such a poor and ********* job.
I will no longer deal with Vericred, and approach Wesbank directly for my paid up letter.
***
In closing I have just one question to Wesbank. Why would you continue to use such a dishonest and ********* company to represent you in this way?
Noted.
Please see the incredibly ********* and irrelevant response from Vericred Collections; including the false statement that i was blacklisted, i have never been blacklisted by Wesbank; and also see my response in turn to them:
***
Response from Vericred Collections:
Hello SANIEL N*****, we refer to your review.
Please take note that your comments of us being '*********' is not only false but also defamatory! Vericred is a very reputable company in existance for 32 years and registered with the Council for Debt Collectors. We as such do not engage in any so called '********* treatments' as you allege on this forum.
Your overdue account was handed over for collection due to non payment and was finalised with a discount settlement offered by our client. The paid up/clearance letter was duly forwarded to you today at 10H27 am to the very same email address that you qouted on this forum, under the circumstances kindly check your inbox.
You were blacklisted by Wesbank due to default in payments and as a result you need to present the letter to them to have your records updated on all credit bureaux.
Thank you.
***
My response in turn to Vericred Collections:
Hi Vericred
Again you prove just how ********* you are. Because after making several to be sent this letter and being promised this letter by Kim and being completely ignored by Jaco Venter. It is only when I made these complaints on hello peter and to the Banking Ombudsman that suddenly within minutes I get a response from Jaco Venter, where he sent me a a zip file which cannot even be opened, ostensibly this is the paid up letter. The email does not even include the most common of all common decencies, an apology when you've done something wrong. If you all at Vericred had just done your job honorably and well in the first place, you would not now have to cover your tracks; and even with that you do such a poor and ********* job.
I will no longer deal with Vericred, and approach Wesbank directly for my paid up letter.
***
In closing I have just one question to Wesbank. Why would you continue to use such a dishonest and ********* company to represent you in this way?