********* and Compassionate Behavior

I am disappointed and disgusted by the lack of compassion Wesbank (FirstRand Limited) has for their loyal customers. I have been a FNB Customer for the last +- 10 years. I remain a loyal customer even though my wife was forced to resign when our family re-located to PE with no transfer. My car was repossessed on Wednesday evening at around 5:30 pm, even though I was paying the the installment and extra money towards the arrears.I was ambushed outside my house at that time after work with a piece of paper which was the first piece of paper presented to me by the Sherrif of the court accompanied by a Wesbank representative. The Sheriff was also merrily talking to my neighbor and the manner in which they conducted themselves made the whole neighborhood aware of what is going on. My neighbor whom I never spoke to that day messaged me that he felt very uncomfortable. I had made arrangements with a consultant over the phone to pay back the installment plus an extra amount on the arrears, but I cannot remember the consultants name. I hab been unemployed for six months and the company I worked for has stopped operations. Since being employed I started the payments on my car and tried to make one or two payments in the month before I was employed as well. I even changed my address details when I purchased a house but according to the gentleman they have default judgement because the summons was served at my old address.I have a home loan with FNB and a cheque and credit card, so does my wife so they know where we live.

That is the reason for my alarm when I was approached by the 2 gentlemen who were very intimidating. Is this how honest, hardworking customers who want to re-habilitate themselves and are paying at least are treated by Wesbank.

I feel that I have been compromised and my rights have violated. If I was hiding or not making payments by all means, then take the car, but to be ambushed and embarrassed on your own property in plain sight is not ethical.

It was so embarrassing to see the neighbors watching as these men interrogated me in front of my family. The men refused to listen to me even though I repeatedly told them i have been paying the installment and arrears for the past 6 months. The Wesbank consultant openly said he can see I have been making payments and there is a note on the system saying I called in to make arrangements but they were ordered to take the vehicle nevertheless. The slogan Firstrand "How can we Help YOU" and their motto, Accountability,Pride and Ubuntu is a lie. It should be changed to,I am sorry to say ' How can we ***** you.

Since last Thursday, we cannot get a hold of the person at Wesbank or the Attorney dealing with my account.I am definitely not letting the car go after paying for it for the last 3 years as it has been well looked after. I am going seek legal advise and do what ever it takes to expose Wesbank, to whoever I can for its malpractice, How ironic the sheriff of the high court makes a statement," the NCA was revised and works against the consumer and actually for the Creditor" Where is the justice in that?

Lastly I believe that this is not something that Wesbank's management endorses, it's their people on the ground and because they do not work with oversight they literally do not abide by the rules.