LH
Lucille H

1 reviews | Active since Jun 2019

04 Dec 2021, 16:07

Unbelievably *********** BANK

Pathetic pathetic pathetic!!! Apart from the fact you guys take a minimum of an hour to get hold off, your staff are not equipped with the knowledge to handle disputes.

I was financed by wesbank and issued a pul, I'm disputing the balance u have on system for 3 years now. U send 6 different company's to pick up the vehicle who actually advise me that there is a warrant in place but can't attach it because of u issued a pul. I've never received summons to appear in court and dispute the balance even after telephonically and via email updating my address which I have proof off. Your staff keeps referring me to different people. Guys, GET WITH THE PROGRAM. Damaged my credit score completely and threaten me with no grounds!!! U owe me my natis documents and I demand it. You have put me through such grief that I will advise any customer I know to never ever take finance through u guys as your communication is despicable!!

0
Replies (2)
LH
Lucille H's update04 Dec 2021, 16:17
Reviewer Update
1 more thing, u guys aren't running a clothing store, you are providing credit for assets, this is unprofessional! This is what we pay for years and years with hard work!!! U have no right treating your customers the way you do!!!
Within 48hours I was approved for finance yet it takes me 3 years+ to settle a dispute! U guys are upsetting us!
Communication is key in any company.!
WesBank
WesBank's reply06 Dec 2021, 09:25
Official
 Dear Lucille H, 

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter. 

Regards, 
WesBank Service Resolution