Unauthorized early payment runs

On the 10th of December 2024, I received my monthly statement stating that my next debit order is due on the 25th.

To my surprise, my card declines in the doctor's room just to realize that the debit order went off on the 17th of Dec. I called customer service very confused as I've never had this issue before. I was advised that due to a number of customers being paid early in Dec, I was included in the group for an early payment run. This was infuriating as 1) I don't get paid early in Dec and 2) I wasn't even notified of this as I would have definitely refused.

I requested a reversal and was told that it would take 24 - 48 hours. It's been 96 hours and still nothing. This will definitely be the last car I finance with Wesbank as my Christmas preparations are now in limbo. It's completely unacceptable!