1 reviews | Active since Sept 2020
Unauthorized deduction by Wesbank
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On Mon, 14 Sep 2020, 09:34 info <***> wrote: Good day
Thank you for contacting the Ombudsman for Banking Services.
Kindly find attached an application form for assistance, it explains our process in detail should you wish to lodge a complaint against the bank.
Please complete then forward back together with supporting documents to *** .
Lisbeth Mokhachane Team Leader: Case Processing
Direct Line +27 11 ***
Tel +27 11 ***
Sharecall +***0
Fax +***2 / +***0
Website www.obssa.co.za
Physical Address 34 - 36 Fricker Road, Ground Floor, Illovo, Johannesburg, 2196
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From: Segopolo Mamokone <***> Sent: Saturday, 12 September 2020 21:02 To: info <***> Subject: Deduction of motor plan by Wesbank that I did not consent of
In February 2020, i took a motor plan telephonically. I realized before it was deducted that the motor of the car plan expires only In April 2021 hence I cancelled it . I went to FNB Branch to reverse the deduction made on the 15th February. Only to find out in March that monthly premium deducted was about R4000. I called Motorite to please cancel the Motor plan as the premium is too much and that I can't afford it because I'm already paying too much for the car and insurance thereof and that I'm about to retire. On witdrwal of Wesbank statement I found that there's an amount of R120 000 top up on the car"s purchase which inflated the instalment of the car to almost R14 000 instead of R11000. The agreement with Motorite's maintenance plan was R3000 a month. I made attempts of cancelling the maintenance plan several times with no success. I sent all documents that they required several times. Ivreally feel to be ****** and treated unfairly by Motorite as the premium of the maintenance plan is included with the instalment of the car. This means that even if I buy another car, I 'll still be paying the maintenance plan of the car I don't have. Will you kindly help with the investigation of R120 000 that I did not consent for. Motor plan is for the Jaquar XE FWF 692 FS for Matshaditshadi Evodia Segopolo, ID no. ***7****4. Thank you
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We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
- Thanks that an amount of 22 166 04 was deposited in FNB account on 22 September, of which I take it as monthly premiums that were deducted from March Until 15th September 2020. I'm still waiting for you to resolve the matter of R112 420 55 that appears as unearned finance charges-main plan on Wesbank statement (on 5th of February. Also theR28 057 87 on the same date which inflated an amount of vehicle from660 833 20 to R773 253 75 and 801 311 62 respectively. Not forgetting interests paid on same amounts. Will you take care of that, please.Hope that my request will meet your favorable terms.Thanks in advance
- Thanks that an amount of 22 166 04 was deposited in FNB account on 22 September, of which I take it as monthly premiums that were deducted from March Until 15th September 2020. I'm still waiting for you to resolve the matter of R112 420 55 that appears as unearned finance charges-main plan on Wesbank statement (on 5th of February. Also theR28 057 87 on the same date which inflated an amount of vehicle from660 833 20 to R773 253 75 and 801 311 62 respectively. Not forgetting interests paid on same amounts. Will you take care of that, please.Hope that my request will meet your favorable terms.Thanks in advance