NX
Net X
1 reviews | Active since Jan 2013
03 Oct 2023, 07:46
Unauthorized debit order
I went on to debt counselling because of financial constraints and problems with my health. The payment went off (which included my car), but Wesbank still took their normal payment (which was supposed to be cancelled). I disputed the payment on my app 3 times, to no avail. I was told that I had to now wait 7-10 working days for a refund. Thanks to you, I am unable to buy my family groceries.
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WesBank's replyOfficial
03 Oct 2023, 07:56Dear Net X,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply03 Oct 2023, 07:56
Official
Dear Net X,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution