1 reviews | Active since Jun 2009
Unauthorised Transactions!
<p>I have Financed everyone of my vehicles with Wesbank! I have my bond through FNB and am a private client of the bank. I receive an SMS telling me that they will be adding limited insurance to my finance as they dont have proof of my insurance! Firstly who are you to add products to my account without my consent! According to FAIS where does it state that you have ever informed me specifically of this when signing my contract! Has such a measure been tested with the FSB as this is ********* behaviour! Not that i dont have insurance i just find it horrible that you embark on a witch hunt to simply make money! Please send me my contract i signed as well as to confirm that this was specially raised with me. Please note i will be reporting this behaviour to the FSB! You will have my confirmation of cover however i do work for an insurer myself so i am well aware of what is allowed and what is not and i am shocked with such behaviour!</p>
Good day,
Thank you for raising your concerns and granting us an opportunity to investigate and respond.
Due to financial strain, it has become apparent that customers have been cancelling their comprehensive insurance. As a result, WesBank commenced on a campaign to request updated insurance confirmation from our customers. We have been in contact with you to explain the process and the insurance information has been received and updated on our records.
We trust that the matter was handled and resolved to your satisfaction.
Kind regards,
WesBank
Good day,
Thank you for raising your concerns and granting us an opportunity to investigate and respond.
Due to financial strain, it has become apparent that customers have been cancelling their comprehensive insurance. As a result, WesBank commenced on a campaign to request updated insurance confirmation from our customers. We have been in contact with you to explain the process and the insurance information has been received and updated on our records.
We trust that the matter was handled and resolved to your satisfaction.
Kind regards,
WesBank
