AB
Ansie B

1 reviews | Active since Mar 2015

04 Nov 2015, 09:08

Unauthorised Monthly deductions on my account

There are unauthorised deductions from my account by Wesbank on a monthly basis. the amount varies from R72 to R39 and nobody seems to know where this is coming from OR which department this derives from.<br> <br> I had a Petrol card with Wesbank until about 2 years ago which was paid off - but they started deducting this monthly fee and cannot seem to trace this for cancellation and refund to me.<br> <br> I have emailed all my information to the email addresses below again today:<br> <br> 'Wesbank, Fleet-Queries'

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Replies (1)
WesBank
WesBank's reply06 Nov 2015, 15:37
Official
Hello abotma,

Thank you for your concerns highlighted. We have referred your complaint to FNB and they will communicate with you concerning the matter. Whilst this is a WesBank Credit Card / Petrol Card, it is FNB who administers the accounts on our behalf.

They will discuss with you in detail.

Kind regards
WesBank