SV
Sam V

1 reviews | Active since Sept 2017

17 Dec 2024, 19:35

Unauthorised Debit Order for December

Much to my surprise, my account was debited today 17 December when contractually debit order is for 25th of every month. When I call Wesbank , I was told by the representative that because people are getting paid early in December therefore debit order was moved to earlier date. My message to Wesbank , it’s my money and my bank account. Who are you to determine when I get paid and when you can take your money.You have no right to do what you did,I have not defaulted on payments. You are breaching the contract. I would like to know if you now going to pay all the bank charges that are incurred for the reversal. I won’t accept this bullying tak tik and if you think I’m obligated to you , please come fetch your car and cancel this agreement. You are very unprofessional. Debit order is 25th . Get this in your freaking head.

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Replies (1)
WesBank
WesBank's reply18 Dec 2024, 07:47
Official
Dear Sam V, 

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution