1 reviews | Active since Sept 2017
Unauthorised Debit Order for December
Much to my surprise, my account was debited today 17 December when contractually debit order is for 25th of every month. When I call Wesbank , I was told by the representative that because people are getting paid early in December therefore debit order was moved to earlier date. My message to Wesbank , it’s my money and my bank account. Who are you to determine when I get paid and when you can take your money.You have no right to do what you did,I have not defaulted on payments. You are breaching the contract. I would like to know if you now going to pay all the bank charges that are incurred for the reversal. I won’t accept this bullying tak tik and if you think I’m obligated to you , please come fetch your car and cancel this agreement. You are very unprofessional. Debit order is 25th . Get this in your freaking head.
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
