1 reviews | Active since May 2017
Unauthorised Debit Order
<p>On the 4th of June 2017 at exactly 19h19 I got a notification from FNB (FNB App) to say that there was a debit order of R2365.00 that went off. The reference is just “Wesbank” and a bunch of numbers.</p> <p> </p> <p>First I phoned FNB to query about the debit order. All that they could tell me is that it is from Wesbank and that I have to speak to them to sort it out .(Which I do not understand because you contact your bank about ***** to either stop it or reverse it, but okay.)</p> <p> </p> <p>When I phoned Wesbank that asked for my ID number or account number. I told them they won’t get very far with it seeing as I do not even have an account with Wesbank. After insisting on my ID the lady then tells me that I do not have an account with them so they will not be able to tell me what happened. All that I got from them is an email address which I had to email and explain exactly what the problem is. I asked the lady at Wesbank what I should put as the subject of the email. She could not tell me. When I asked how long it will take for them to contact me or to sort this out she told me that it takes 48-72 hours for them just to reply to the email.</p> <p> </p> <p>Last night (06.07.2017) I got an email saying that this is just a automatic confirmation email to say that they did receive my email and that it has been forwarded to the relevant department. The email then states that it is going to take another 48-72 hours for them to contact me.</p> <p> </p> <p>In the meantime I missed 2 other debit orders because of this “Wesbank” debit that went off.</p> <p> </p> <p>I want to know exactly what that was for and when I can get my money back. I feel like I’m arguing with a machine seeing as I have to communicate via email. I need this sorted. This is giving me a bad credit rating and it seems like no one wants to help, all that they are doing is passing the buck on to the next person and I’m the one that needs to please and explain to my service providers why my debit orders did not go through and why I cannot sort this out</p> <p> </p>