UNAUTHORISED DEBIT ORDER

<p>My debit order is due on the 20th of every month. you have debited my account today, the 18th!! During my application with you I explicitly stated that the debit order date be on the 22nd or 23rd to avoid this and you assured me that this will never happen. you have now caused an adverse transaction on my cheque account and therefore affected my relationship with my bank and my credit record. I wish this matter to urgently be resolved and the debit order to be changed to the date that I initially advised as you have been dishonest during application. I request the telephonic conversation between us showing that your consultant explicitly confirmed that my account will never be debited earlier than authorised to do so. I also wish to understand how you plan to rectify the adverse on my credit record and my cheque account.</p>