YC
Youngho C
1 reviews | Active since Sept 2015
09 Sept 2015, 15:02
unacceptable transaction misconduct
I need my money back from West bank.<br> <br> Here is what it has happened<br> <br> I have paid monthly R10,200 for West bank Loan for Car purchase.<br> West bank took R10,200 from my FNB account on 2nd Sep (It is normal)<br> <br> Here is problem started<br> additionally They took R7.300 from my account again at same day<br> &
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WesBank's replyOfficial
16 Sept 2015, 13:03Hello likejudo,
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
Direct contact has been made to clarify the corrective measures that were taken to ensure that we do not experience similar occurrences.
We hope that our efforts have not only restored your faith in WesBank but have assured us your continued patronage.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
Direct contact has been made to clarify the corrective measures that were taken to ensure that we do not experience similar occurrences.
We hope that our efforts have not only restored your faith in WesBank but have assured us your continued patronage.
Yours sincerely,
WesBank
WesBank's reply16 Sept 2015, 13:03
Official
Hello likejudo,
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
Direct contact has been made to clarify the corrective measures that were taken to ensure that we do not experience similar occurrences.
We hope that our efforts have not only restored your faith in WesBank but have assured us your continued patronage.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
Direct contact has been made to clarify the corrective measures that were taken to ensure that we do not experience similar occurrences.
We hope that our efforts have not only restored your faith in WesBank but have assured us your continued patronage.
Yours sincerely,
WesBank