Unacceptable Service

We have sold our Amarok to Middelburg Toyota on the 1st of August 2019. The vehicle was settled but our payment reflected on our account right after this. This means we have paid an extra month after the settlement quote. I have phoned Wesbank whom advised me that I should get the dealer to contact them as they will refund them and then they will refund us. We contacted Leroi at Toyota whom assured me that this is not the case and he will phone Wesbank and sort this out. To date we have not received any feedback and we are still waiting. On our Wesbank account it also does not reflect that the vehicle has been settled, nevermind that it has been overpaid.

Can Wesbank and Toyota please sort out this issue? We feel that it is really unfair for the customer to play the middle man here! We have sent 2 emails already with no response!!! Unacceptable service to say the least.