CV
Casper V
1 reviews | Active since Jun 2022
21 Jun 2022, 13:01
Unacceptable poor call centre experience
It is completely unacceptable to expect customers to put up with the shockingly poor call centre service. My latest experience was having to go through no less than 6 call centre agents and each time being put on hold for up to 16min at times. I eventually gave up with no satisfaction. For a private company to expect their paying customers to be happy with the same level of service as phoning the Department of Home Affairs is literally shocking.
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WesBank's replyOfficial
21 Jun 2022, 13:59 Dear Casper, We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter. Regards, WesBank Service Resolution
WesBank's reply21 Jun 2022, 13:59
Official
Dear Casper, We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter. Regards, WesBank Service Resolution