MV
Mariana V
1 reviews | Active since Oct 2020
08 Oct 2020, 17:08
Unacceptable Communication and Service
I have been assist a client of mine in obtaining the original NATis forms for his late wife's vehicle. I was informed on the 05 August 2020 that they require an address for the courier to deliver the documentation. I responded and provided them with my work address. To date I have yet to receive a response from Wesbank despite numerous emails requesting an update.
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WesBank's replyOfficial
09 Oct 2020, 09:51Dear Mariana V,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
WesBank's reply09 Oct 2020, 09:51
Official
Dear Mariana V,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution