pV
petri V
1 reviews | Active since Jul 2011
26 Mar 2019, 15:23
Unable to cancel a car deal within a month
I've cancelled a car deal more than 4 weeks ago. 3 weeks ago i send the cancellation letter. At the moment i sit with two vehicles on my profile both which are active and yet i only have one in my possession. I'm looking at having debit order for a vehicle i dont have in my possession for the past 4 weeks and I'm unable to talk to anyone in Wesbank to help me. I've been sent a reference number of ********** 3 but no action has been taken on my Wesbank profile
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WesBank's replyOfficial
26 Mar 2019, 16:53Dear Petri,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8FBFB.
Regards,
Patience Ramanugu
WesBank Service Resolution
WesBank's reply26 Mar 2019, 16:53
Official
Dear Petri,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8FBFB.
Regards,
Patience Ramanugu
WesBank Service Resolution
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petri V's updateReviewer Update
28 Mar 2019, 10:52I have not been contacted
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petri V's update28 Mar 2019, 10:52
Reviewer Update
I have not been contacted