UHAPPY WITH SERVICE AT WSBANK

Basically I voluntarily surrendered the car which was financed by Wesbank in mid March 2021 due to financial constraints and also unsatisfied about some deductions which I did not concur to. There was a claim that the car would go for auction and cover for the outstanding amount however as of now nothing is being said except seeing arrears accumulating. Yes I know I am still responsible for an outstanding figure after the sale of the car. I was given this contact , Thatho Nengovhela, *** to talk to but eversince I have tried to call this number the person is never available. So how does this allieviate my problem then or its just making it worse. If Wesbank is not un a position to sell the car why can't they return then I will sell on my on or carry on with my instalments. Unhappy E. SHOKO