****ty service from Wessbank - send Registration documents as agreed please without any further ****!

Finally paid my loan in full, but now to get my vehicle's registration documents from useless Wessbank is a total nightmare.

Received an email of them requesting a further amount of R362 to be paid to them to release my NCO document, money paid a week ago, proof of payment was send from my bank app to them as proof. Just received another e-mail requesting the POP be send in PDF format reflecting the amount, reference, bank account number paid into as well as my bank details. This is not acceptable, the money has been in their account last week all the so called requested details were submitted with the Proof of payment?????

*********** and infuriating to say the least!!