tWesbank Non service

This has been the worst experience I have ever received. My car has been paid off for 2 years and after struggling for 6 months to get the call centre woman to understand that the box do exist close to me. I even took pictures. She was unable to asssist or help. That was in beginning 2022. I gave up and a year later a Natis document is delivered with nothing attached. it was only in March when I sold my car that I was informed of the process and also explained the procedure by a very competent Nonthala. She gets full marks. Luckily I asked her for her supervisor detail otherwise I would still not have had my car documents. It was only actioned 3 weeks after I had paid for a copy and wrote to the Tsupervisor. Thank goodness I was able to buy a new car with cash as I would not have wanted to ever deal with Wesbank again