Turn around time for client service

Item: WesBank
Rating: 2
Author: colette F

We have app**** for car finance on Monday the turn around time for feedback is really to slow. No assistance has been given nor any feedback this service is really bad.

Helpful (0)

Replies (1)

WesBank's replyOfficial

22 May 2015, 15:21

Hello Flettie,

Thank you for your concerns highlighted, the delay was caused due to the incorrect vehicle details loaded on the online application.

We are unable to make telephonic contact with you and have in the interim forwarded SMS and e-mail communication to you requesting the necessary documentation to conclude the application process.

We trust that our efforts have restored your faith in WesBank.

Kind regards,
WesBank

WesBank's reply22 May 2015, 15:21

Official