1 reviews | Active since Nov 2016
Trying to contact a human to talk to
<p>I have been trying for the better part of 2months to change my banking and debit order details with Wesbank. I have filled in all the documenation and sent all the required supporting documents. </p> <p>Wesbank sent me an email back to tell me that they cant verify my email address ( that i sent the documents from) The email that they have on my file. I called their call center and only have the "self help" option - which does not let me adjust any account information. I tried to log into my account online and even re-register - but it says it cannot verify the account - please to phone the "self help". PLEASE PLEASE can i speak to a HUMAN - the species that live and breath with a heartbeat and not a computer automated system so that can adjust my details.. i am begging you .. A HUMAN!!!</p>
Good day,
Thank you for bringing this matter to our attention and allowing us the opportunity to provide feedback.
A WesBank representative has made contact with you to assist with your due date change. She has also explained the reason why we could not assist you when your request came from an unrecognized e-mail address.
Regards
WesBank
Good day,
Thank you for bringing this matter to our attention and allowing us the opportunity to provide feedback.
A WesBank representative has made contact with you to assist with your due date change. She has also explained the reason why we could not assist you when your request came from an unrecognized e-mail address.
Regards
WesBank
Hello,
Sallie Wiesaal contacted me yesterday from Wesbank - and she has been a pleasure to deal with.
She has changed my banking details and my date of debit order within 24hrs.
Thank you for the quick response. It was so much nicer to deal with a human and not an automated machine.
Thank you.
Jo Darling
Hello,
Sallie Wiesaal contacted me yesterday from Wesbank - and she has been a pleasure to deal with.
She has changed my banking details and my date of debit order within 24hrs.
Thank you for the quick response. It was so much nicer to deal with a human and not an automated machine.
Thank you.
Jo Darling