Trust Wesbank's lack of service to take the joy out of buying a new vehicle

Buying a car should be an exciting and pleasant experience... Trust Wesbank Private Finance to take every bit of joy out of the process, and replace the joy with anger and frustration.

If you apply for Private Finance, and Gavin Harris is your F&I marketer - do not expect any sort of feedback, or answer to your queries. You can send as many emails and follow ups as you please, makes no difference, you will not be responded to.

When calling the call Centre, expect to be told by people like Mbali and Karabo that they do not need to respond to your emails, and that they have 24 working hours to respond to your emails. When asking for a manager, team leader, or any sort of supervisor, expect to be told that they are in a meeting. I have phoned every day for the past two weeks, and everyone is always in a meeting.

You get better service from a government office, than you do at Wesbank, a Private Institution.