WM
Wiseman M
1 reviews | Active since Jan 2019
08 Jul 2019, 12:52
********* Wesbank
A lady from wesbank by the name of Mary calls me in an attempt to solve my problem, instead she tells me that promotion ended on 30 June but when I called on the 28th June it wasn't communicated to me but I was only told that the person who would assist with my query was in a meeting and would call before end of the day only for her to call me on Monday and still doesn't say anything about the promo ending. I think they just pushed for the matter to drag into the new month so that they can CLAIM that the promo ended. I think I should give them a surname Wesbank MABENA
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Replies (2)
WesBank's replyOfficial
08 Jul 2019, 14:48Dear Wiseman M,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS9C5E4.
Regards,Anastacia NaidooWesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS9C5E4.
Regards,Anastacia NaidooWesBank Service Resolution
WesBank's reply08 Jul 2019, 14:48
Official
Dear Wiseman M,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS9C5E4.
Regards,Anastacia NaidooWesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS9C5E4.
Regards,Anastacia NaidooWesBank Service Resolution
WM
Wiseman M's updateReviewer Update
23 Jul 2019, 10:10After a long battle Wesbank did come through with their promise, Many thanks to Maria Motloaetsi and Anastacia Naidoo. I am a happy client now
WM
Wiseman M's update23 Jul 2019, 10:10
Reviewer Update
After a long battle Wesbank did come through with their promise, Many thanks to Maria Motloaetsi and Anastacia Naidoo. I am a happy client now