Treating Customer Fairly

I account with Wesbank and the insurance with them too through Hollard insurance. The current insurance covers only settlement for accident write off/car hijack and theft. There are no added benefits e.g. damage due to natural disaster, unauthorised use of vehicle, car hire, minor accident damage, breakdown towing assistance. I have considered another insurance (Prime Meridian) however Ms Susan De Jong from Wesbank informed me via the telephone that Wesbank does not accept Prime Meridian insurance, she further stated that the benefits are the same and I disagree since I have additional benefits. It is challenge for me to obtain another insurance since I am under debt review and Prime Meridian offered me that service regardless my current status. I believe is my right as a customer to choose any insurance that suits my financial and other needs. I am not treated fairly as a customer by Wesbank. Therefore, I please with Wesbank to consider my new insurance and cancell Hollard with effect from 1 June 2018.