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NomZamo N
1 reviews | Active since Oct 2018
22 Sept 2023, 07:42
TRACKING MESSING WITH ME
I have been calling the call center and Sinovuyo kept telling me her line is not clear I should hang up and redail. I tried 4 times and eventually got through to her. I need a reversal done as I have been debited and I only get paid tomorrow and I need the debited funds to use today and it's an emergency. Now I am told a refund takes 10 days and they will only start the process on Tuesday and it doesn't show that it went through yet. How is this my problem. The funds that came in my account do not SAY Salary why was I debited. This tracking is not working in my favor as a customer as now my life has to stop.
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Replies (2)
WesBank's replyOfficial
22 Sept 2023, 07:48Dear NomZamo N
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
Best regards,
WesBank's reply22 Sept 2023, 07:48
Official
Dear NomZamo N
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
Best regards,
WesBank's replyOfficial
22 Sept 2023, 07:54Dear NomZamo N
Your reference number is CRSDF0F6. Should you require assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards, Tina Du Toit***
Your reference number is CRSDF0F6. Should you require assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards, Tina Du Toit***
Best regards,
WesBank's reply22 Sept 2023, 07:54
Official
Dear NomZamo N
Your reference number is CRSDF0F6. Should you require assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards, Tina Du Toit***
Your reference number is CRSDF0F6. Should you require assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards, Tina Du Toit***
Best regards,