MY
Mhairi Y

1 reviews | Active since Nov 2021

04 Nov 2021, 18:47

Totally *********** wesbank.

This company that is well renowned has taken me for an utter ride this year. I begin to feel like something ******* is going on. I paid off my car in May this year. It took 2 months to find out that I need to pay R350 to get my car registration papers. Get that done and wait..... NOTHING.. Then I email for a response and keep getting an email to say.. Email received, will be responded to. STILL NOTHING. I spent last month trying again. I had to resend proof of payment. Next I had to resend proof of the R350. They were given these details with payment. Then another form giving VIN no, make, model etc. Last week I was told they didn't deal with third parties. I do not have a scanner /printer at home, so a secretary at work did it for me. So now another delay. I'm am dispondent about ever getting my documentation. I will never recommend WesBank to anyone. Vari

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Replies (1)
WesBank
WesBank's reply05 Nov 2021, 08:59
Official
 Dear Mhairi Y,  

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter. 

Regards, WesBank Service Resolution