Totally Dissatisfied with service from Wesbank

Towards the beginning of lock-down, i submitted all the relevant documentation to Wesbank for assistance with a payment holiday. On the 22nd JUly, i received anemailfrom Valdeane Petersen stating that my account is in arrears. I immediately contacted Valdeane and explained that I had appkied for the payment holiday as we are in the Tourism industry. She stated that my application was declined but could not provide any reason for this. After our chat on the phone, she asked me to send her an email, which i did. On the 23rd July, i received another email from her that this has been escalated to management. I have tried calling Valdeane on 2 occassions since this to find out if there is any feedack as yet but cannot get through to her...I have since sent her an email and am hoping to hear something very soon. In the interim, i am receiving numerous calls from Wesbank regarding payment. My accounts were always up to date and cannot understand why my application for a payment break was declined. This, especially when i have received a payment break from Toyota Finance which is part of Wesbank !! I am extremely disappointed in the service from Wesbank but should you not understand that I am in the Tourism industry and am eagerly awaiting the borders to open up again so that we can get business then your vehicles are ready and waiting for you to collect. Very unhappy client.