Totally Disrespected and disregarded yet I am a paying customer

How hard is it to get feedbacknfrom ypur claim handler... I have been calling wesbank for the past week and all that happens is I be transfered from one person to another and each call is 25 mins and over

I have requested via emails and calls for Mpho Mthimkulu to call me back.

Further to this no1 at wesbank can explain to me how my shortfall is calculated

Not forgetting. When I called M-Sure whom I gave shortfall cover with, to log a claim they tell me that Wesbank has to send it to them and yet wesbank is sending me back to them