Totally disgusted and dissapointed by Wesbank service delivery.

On the 20th I paid off my vehicle I called wesbank to notify them it was paid if full and requested my NATIS documents. The agent told me to pay a R350 for registration then I could get my docs within 7-10 days alternatively if I register it myself I would get it in 5 days I opted for 5 days because paying them R350 was a total *******, so as advised I sent the proof of address to *** including contact no and address where the documents had to be delivered it is the 29th and still nothing.

I have spoken to so many agents and each one seemed more surprised that there colleagues weren't doing their jobs and each one promised me that they would escalate it but absolutely nothing. To think Wesbank is part of FNB what a disgrace now it makes sense why customers are opting for other banks.