DR
Dean R
1 reviews | Active since Jan 2025
28 Jan 2025, 12:36
Total Incompetence Wesbank Private Finance
What a **** show. I have been waiting a week just to get a quote, only for it to have the wrong interest rate type, incorrect term, a balloon payment of 70k which was not in my application and 20k worth of extras I didnt ask for. I have had to call a number of times to follow up, and call center staff refuse to put me through to a supervisor to escalate. Now I have to wait an additional 5 days to get a resolution from their complaints department while I sit without a vehicle. Pathetic!! 0 Stars
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Replies (2)
WesBank's replyOfficial
28 Jan 2025, 12:50Dear Dean Robertson,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply28 Jan 2025, 12:50
Official
Dear Dean Robertson,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
DR
Dean R's updateReviewer Update
31 Jan 2025, 07:27@Wesbank, Finally received the quote which was correct. The seller was then contacted to provide documents which were promptly provided in full on one email as requested for a "quick" turnaround time as stated by your email. Needless to say we are still waiting with no more than an automated response to work from after 2 days. Now I have to follow up again after already spending a total of 45 minutes, following up to get Private Finance to do their work. It is now Friday, and next week we will be going on to 2 weeks of this BS. In the meantime we are being messed around, I am waiting for a vehicle which I require for work, and the seller is waiting for his money. This is a totally unacceptable! Vehicle Finance does not take this long. I demand resolution and finalization of this process by EOD!! Get your ****ing act together!!
DR
Dean R's update31 Jan 2025, 07:27
Reviewer Update
@Wesbank, Finally received the quote which was correct. The seller was then contacted to provide documents which were promptly provided in full on one email as requested for a "quick" turnaround time as stated by your email. Needless to say we are still waiting with no more than an automated response to work from after 2 days. Now I have to follow up again after already spending a total of 45 minutes, following up to get Private Finance to do their work. It is now Friday, and next week we will be going on to 2 weeks of this BS. In the meantime we are being messed around, I am waiting for a vehicle which I require for work, and the seller is waiting for his money. This is a totally unacceptable! Vehicle Finance does not take this long. I demand resolution and finalization of this process by EOD!! Get your ****ing act together!!