Top up cover

I would like to report , Khosi Makhoba the lady who has been communicating with me with regards to the Top up cover /Cover up plus I had with Wesbank which I took when purchasing a car from VW Strydom Park in September 2013. I have took this cover ever since I bought the car and I have never missed or cancelled the premium, I forwarded the contract which has proof to Khosi but she still wants more which I don`t know what is it exactly.I called the underwriting company IUA as per her instruction which the lady confirmed I had the cover and it is now cancelled , it was cancelled on the 17th of Dec 2014 as per the instruction they got from Wesbank and that was after my car was written off in September 2013.<br> I got the details to deposit money at FNB via sms, why should I pay double?somebody is not doing their job properly and I should now suffer the consequenses???This is the terrible service I ever got from Wesbank and I will never trust them anymore if their staff is *********** like this.Why should I be one investigating further about the cancelled cover?I`m not employed by Wesbank I have my own employer and the service I got from Khosi is extra terrible I must say.