1 reviews | Active since Oct 2015
Titlegaurd Division of Westbank - *******s
Purchased a vehicle frm Westbank, becos it was a prvt sale they handed the deal over to Titlegaurd to facilitate. TG is suppose to ensure that the vehicle WB is about to finance isn't ******, hasn't been in an accident and is in working order.So TG contacted the seller and instructed him to take the vehicle to Bosch for an inspection. The Bosch agents passed the vehicle through the inspct, reflecting that everything is in working order. I collected the vehicle & on the drive home I discovered that there is a mechanical problem with the vehicle. I contact TG & they told me to take the vehicle back to Bosch to have it re-inspected. On the second inspection the Bosch found numerous things wrong with the vehicle. 2 wks later and Im still waiting for a response from TG. Yesterday I spoke to Graham the MD of TG and he was utterly rude. Told me I must just wait until he receives feedback from the MD of Bosch and he cannot give me a time line. He also said I can consult an attorney he doesn't care becos I signed the contract so I just have to pay for a vehicle that I cannot use. WB doesn't return my calls and neither does TG. Im shocked and angered at this horrible customer service.
Thank you for highlighting your concerns affording us the opportunity to assist you. The respective Private Finance Team has been in communication with you to discuss the matter at hand. We are awaiting the inspection from Bosch and will remain in contact with you, until this has been resolved.
We trust that you find this in order.
Kind regards
WesBank
Thank you for highlighting your concerns affording us the opportunity to assist you. The respective Private Finance Team has been in communication with you to discuss the matter at hand. We are awaiting the inspection from Bosch and will remain in contact with you, until this has been resolved.
We trust that you find this in order.
Kind regards
WesBank
