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Mpho M

1 reviews | Active since Mar 2017

05 Aug 2020, 12:39

tireless run arounds

I have been given the run around by the entire Wesbank front line stuff since last month even today I haven't received any assistance. So quick to partner with Hollard and now Hollard doesn't have any process in place. I am just writing this review to show the incompetency of all the stuff at both Wesbank and Hollard. No one in the customer service knows what is happening with retrenchments, I suggest a full on training as people will be inquiring about this, inform the entire company of processes because now I am a frustrated customer because of your stuff having lack of knowledge.

I have called in more than 6 times, I have sent emails which I can paste on here all your staff are clueless it is so worrying because they are trying my peace.

0
Replies (1)
WesBank
WesBank's reply06 Aug 2020, 14:33
Official
Dear Mpho M

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
 
We will be in touch with you to resolve this matter. 

Regards, WesBank Service Resolution