Tired of begging for service!!!

My Car was written off, my insurance settled account according to settlement letter provided by Wesbank. I am responsible for one more installment after settlement.....but the amount that remains outstanding is much more that one installment and WESBANK refuse to discuss the matter with me. <br> My debit order for the one additional installment did not go off, so my interest is rising by the day...feels like they are *****ing from me.<br> My account manager is absolutely absent!! She does not read e-mails properly, she takes on average 2 weeks to respond, if she does respond, and then the response means nothing, because she did not read my explanation of the situation.<br> The calll center staff is useless, they just repeat information that is visible on internet banking anyway, unable to answer questions and has nobody that they can refer you to.<br> <br> I am very very very disappointed .....I need to settle my account, seeing that the insurance was qouted not enough, I am not driving this car, yet is is reflecting negatively on my credit record.<br> <br> I need a person who is competent to resolve my problem to speak to!!! <br> PLEASE HELP!!!!