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1 reviews | Active since May 2019

11 Jun 2019, 09:42

******* ROBBING CONSUMERS OF THEIR HARD EARNED CASH

Wesbank i has debited extra and now they are refusing to pay back the difference, they have debited for the service plan of which it was confirmed before debit order date that it was cancelled, they have debited more and now refusing to pay, when i call their customer care they will put you on hold for the whole day, one agent to another. PLEASE PAY BACK THE MONEY YOU SUPPOSE TO REFUND , I will never recommend you guys to anyone, your service is terrible , robbing consumers left right and centre, I will also report you at the NCR, You debited purposely now giving me hard time in returning the money. YOU ARE *******

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Replies (1)
WesBank
WesBank's reply11 Jun 2019, 12:55
Official

Dear Richard

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

I will personally be in touch with you to resolve this matter.

Your reference number is CRS99029

Regards,

Jean Sham

WesBank Service Resolution