LQ
Lisebo Q

1 reviews | Active since Sept 2022

08 Sept 2022, 19:26

*******

Wesbank are over promising their customers to make them pay more money, I have called several times and sent the email with no response from them , their customer service is poor. 2017 I bought a car with a promise of getting the Ballon payment back, even though I didn't want it they told me I will get it bank once I finish paying my VAF. I finished my payment within 3years.

When I requested for remaining balance they told me I will get my Ballon payment back within 7 days same as the registration docs for the car , I am still waiting for my registration docs an my money . No one is giving me a clarity response regarding all of that.

WesBank please call me and answer my emails

0
Replies (1)
WesBank
WesBank's reply09 Sept 2022, 07:58
Official
Dear Lisebo Qinisa,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution