EE
Eleen E
1 reviews | Active since Mar 2010
17 Sept 2015, 09:41
*******
I had a debit order set up , that never went off. A lady called me 2 days later and queried this. I told her she must check it out on her side as i have a debit order. The next day it went off. This month i find R460 added onto my account as arrears!!!***!!! The call centre manager does not call you back or reply to emails , the service@wesbank idiots rep**** to me today saying they will get back to me , this is after sending numerous emails over the past 2 weeks. My account has ever been in arrears and you guys can go to hell to go fetch that money over my dead body will i pay you!!!!! *******!!!!
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WesBank's replyOfficial
23 Sept 2015, 11:25Hello Eleenp,
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns.
Let us use this opportunity to humbly apologise for these unfortunate incidents. As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations.
After investigating the matter we determined that your version of events is indeed correct and in view thereof, we have duly reversed any arrear interest and penalties that were debited to the account.
We assure you of our best intentions and that the appropriate corrective measures have been taken to prevent similar occurrences.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns.
Let us use this opportunity to humbly apologise for these unfortunate incidents. As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations.
After investigating the matter we determined that your version of events is indeed correct and in view thereof, we have duly reversed any arrear interest and penalties that were debited to the account.
We assure you of our best intentions and that the appropriate corrective measures have been taken to prevent similar occurrences.
Yours sincerely,
WesBank
Best regards,
WesBank's reply23 Sept 2015, 11:25
Official
Hello Eleenp,
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns.
Let us use this opportunity to humbly apologise for these unfortunate incidents. As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations.
After investigating the matter we determined that your version of events is indeed correct and in view thereof, we have duly reversed any arrear interest and penalties that were debited to the account.
We assure you of our best intentions and that the appropriate corrective measures have been taken to prevent similar occurrences.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns.
Let us use this opportunity to humbly apologise for these unfortunate incidents. As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations.
After investigating the matter we determined that your version of events is indeed correct and in view thereof, we have duly reversed any arrear interest and penalties that were debited to the account.
We assure you of our best intentions and that the appropriate corrective measures have been taken to prevent similar occurrences.
Yours sincerely,
WesBank
Best regards,