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Sandile N
1 reviews | Active since Feb 2020
30 Apr 2025, 11:56
They're not refunding me my initiation fee.
This is the second complaint to WesBank in roughly a month.
On the 3rd April I was told via email that my initiation fee of R1208 for a cancelled loan would be refunded within 10 working days. When I follow up, I don't get a response.
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WesBank's replyOfficial
30 Apr 2025, 12:03Dear Sandile N,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply30 Apr 2025, 12:03
Official
Dear Sandile N,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution