LK
Lungile K

1 reviews | Active since Oct 2021

21 Oct 2021, 09:19

They increase your installment because you don’t have a insurance even if you work from home because of Covid.

Reason not to trust wesbank and these two insurance companies. It’s Covid I work from home I don’t drive and they charge me more for canceling my insurance. In order to prevent any possible unforeseen loss, we have collaborated with our insurance partners, Hollard and Direct Axis to contact our customers and obtain the most recent and valid insurance details for the financed vehicle. In the absence of confirmation, our process is to then add the Outstanding Debt Policy premium to the instalment.

0
Replies (1)
WesBank
WesBank's reply21 Oct 2021, 10:45
Official
Dear Mr. Benedict Kwela,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution