1 reviews | Active since Nov 2022
They hate their customers.
Shameful service to customers.
I got my car loan through Wesbank from the dealer. 3 months later the car is undriveable and the dealer is refusing a refund despite the CPA allowing for it.
I contacted Wesbank, as they are the title holders of this broken car and their staff rudely told me multiple times that there is nothing they could do to assist, that I must keep paying them or else they would take the car away. No sympathy, no direction, no guidance to their client who is in need of some help.
Looking through their site I finally managed to find a place to complain about the dealer. The complaint wasn't taken seriously, after they contacted the dealer they said he doesn't want to pay so you have to fight this on your own. Despite a clear violation of the CPA Wesbank continues to do business with this dealer while I continue to fight my case at the Ombudsman and pay for a car I haven't been able to drive for 6 months.
Never again will I use a wesbank product.
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
I have told you the vehicle is not driveable, how much less use can I get from it?
The email address you provided, ***, is the exact one that I have mailed before and gotten a pathetic response from, what makes this time different?
Wesbank needs shift your priorities from ensuring you still collect money from your customers to actually providing them with assistance.
I have told you the vehicle is not driveable, how much less use can I get from it?
The email address you provided, ***, is the exact one that I have mailed before and gotten a pathetic response from, what makes this time different?
Wesbank needs shift your priorities from ensuring you still collect money from your customers to actually providing them with assistance.
Still no reply from WesBank despite following up twice. Since complaint was launched the MIOSA has found in my favour and ordered the car to be repaired by the dealer. Does Wesbank give a S**T? Absolutely not. They continue doing business with the dealer which enables them to hurt more people.
Still no reply from WesBank despite following up twice. Since complaint was launched the MIOSA has found in my favour and ordered the car to be repaired by the dealer. Does Wesbank give a S**T? Absolutely not. They continue doing business with the dealer which enables them to hurt more people.