The worst service when I just want my REFUND!!!!!

I'm beyond annoyed with the service I keep getting from Wesbank!!!!!!

Last month your sales agents called me to offer me Warranty on my car as my current Warranty is expiring in October. I took on the Warranty with the inception date being 18 October 2021, and the new debit order which was supposed to start running from October. Wesbank, however, deducted the amount end of August, which is not what we agreed on. I called in since the 25th August everyday for over 2 times each day just to get this issue resolved and my money refunded back to me, after being sent from pillar to post, on the 2nd of September, a gentleman by the name of Nathi contacted me to inform me that my issue will be resolved. They will cancel the policy and have my money refunded back into my account.

A week later I called in to get feedback and an update ONLY TO FIND THAT NOTHING HAS BEEN DONE SINCE THEN!!!! Waited for FOREVER on hold for "SUPERVISOR."

Wesbank, I just want my money back as we NEVER agreed on the policy to start running in August. I can't pay for 2 Insurances and only use 1. That is dual Insurance and I really don't have that kind of money to throw around. Do I need to call into Consumer Watch in order for my lease for MY money to be heard??? CAN I HAVE MY MONEY BACK FOR THE WARRANTY WHICH YOU TOOK IN AUGUST WITHOUT HAVING THAT AGREEMENT WITH ME. OUR AGREEMENT WAS FOR THIS WARRANTY TO START END OF OCTOBER.